Terms and conditions

1. Introduction

Welcome to FieldVibe, a service provided by FieldVibe SRL, a company registered in Romania with registration number 49298369, and registered office at Thurzo Sandor 40, Oradea, Bihor, Romania (“FieldVibe,” “we,” “our,” or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our mobile application, web application, and website available at www.fieldvibe.com (collectively, the “Service”). By accessing or using our Service, creating an Account, or processing payments through our platform, you agree to be bound by these Terms.

If you do not agree, please do not use the Service.

2. Definitions

• “Account” means the registered profile you create to access the Service.
• “Company” means the business or entity that you represent when using FieldVibe.
• “Connected Account” means a Stripe payment account created, linked, or managed by a User through the FieldVibe platform to receive payments from End Customers.
• “End Customer” means any client, customer, or individual who receives services from or pays an invoice issued by a FieldVibe User.
• “Invoicing and Payment Services” means the features provided within FieldVibe that enable Users to create invoices, collect payments, and manage payouts.
• “Staff member” means any user invited to a Company account.
• “Subscription” means any paid plan or SMS reminder package.
• “User”, “you”, or “your” means any person or entity accessing or using our Service.

3. Description of the Service

FieldVibe is a cloud-based field service management software designed for service-based businesses. It helps businesses organize appointments, send automated text reminders, manage staff schedules, create quotes, send invoices and accept online payments from End Customers.

The app is available on iOS, Android, and the web. SMS reminders are sent using Vonage/Nexmo. Payment facilitation services are powered by Stripe, Inc. and its affiliates.

4. Account Registration and Responsibilities

To use FieldVibe, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account, including all transactions processed through connected payment features.
• Ensuring your Company, Staff Members, and payment operations comply with all applicable local, national, and international laws.

If you suspect unauthorized use of your account, contact us immediately at [email protected]

5. Eligibility

You must:

• Have the legal capacity to enter into a binding agreement.
• Be operating a legal business entity or sole proprietorship.
• Not be subject to any trade restrictions, sanctions, or embargoes under EU, US or Romanian law.

FieldVibe does not knowingly allow children to use the Service. If you are under the age required by law in your country to provide consent for data processing, please do not use the Service.

6. Business Data and User Content

Users may upload information about their End Customers, including names, phone numbers, email addresses, and physical addresses.

You retain ownership of all such data. However, by using the Service, you grant FieldVibe a worldwide, limited, non-exclusive license to store, process, and transmit that data for the purpose of operating, delivering, and improving the Service (including processing payments and generating invoices).

You are solely responsible for ensuring that:

• You have obtained any required consent from your End Customers to store their personal information and process their payments.
• The data you upload complies with all applicable privacy, tax and data protection laws (such as GDPR or CCPA/CPRA).
• No illegal, defamatory, or harmful content is uploaded.

FieldVibe does not sell your data or use it for advertising.

7. Data Storage and Processing

Your data is securely stored on servers located in Germany, with backups in Google Cloud Storage. We use SSL encryption and restrict access to authorized personnel only.

Use of your data and payment metadata is governed by our Privacy Policy.

8. Third-Party Services

We rely on the following third-party providers to operate FieldVibe:

• Vonage/Nexmo – to send text message (SMS) reminders.
• Stripe – to process platform subscription payments and enable Invoicing & Payment Services for Connected Accounts.
• Apple App Store & Google Play – to manage mobile subscriptions.
• RevenueCat – to track subscriptions and revenue.
• MixPanel and Google Analytics – for usage analytics.
• Google Cloud – for database backups.

By using our Service, you acknowledge that these third parties may process your data in accordance with their respective privacy policies.

9. Subscriptions, Payments, and Refunds

We offer the following types of subscriptions:

• Account Plan Subscriptions: Solo (free), Solo Pro, and Crews.
• SMS Reminder Subscriptions: Optional packages billed monthly.

Payments are processed by:

• Stripe (for web users)
• Apple App Store and Google Play (for mobile users)

Direct invoicing is available for business customers upon written request.

Automatic renewal: Subscriptions automatically renew unless canceled before the end of the current billing period.

Refunds: FieldVibe does not offer refunds for partial billing periods or unused time. Refunds issued by Apple or Google are beyond our control.

Prices and plan features are subject to change with prior notice. All prices are in US Dollars, unless otherwise stated.

10. Invoicing and Payment Processing Services (Stripe Connect)

10.1 Role of FieldVibe

FieldVibe provides software that facilitates job management, estimates, invoicing, and payment processing. FieldVibe is not a bank, payment gateway, money transmitter, or financial institution. All payment processing services are conducted through Stripe.

10.2 Stripe Connected Account Agreement

Payment processing services for Users on FieldVibe are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”).

By agreeing to these Terms or continuing to operate as a User on FieldVibe with payment features enabled, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of FieldVibe enabling payment processing services through Stripe, you agree to provide FieldVibe accurate and complete information about you and your business, and you authorize FieldVibe to share it and transaction information related to your use of the payment processing services provided by Stripe.

10.3 Identity Verification & Know Your Customer (KYC)

To use Invoicing and Payment Services, Stripe and applicable regulations require you to undergo identity and business verification. You agree to provide all requested documentation, including legal company name, business tax identification number (EIN, VAT, etc.), directorship details, beneficial ownership credentials, and bank account information. Failure to provide complete verification details may result in the suspension or termination of your payment processing capabilities or the withholding of payout funds by Stripe.

10.4 Fees and Payouts

Application & Processing Fees: FieldVibe and Stripe charge processing fees for each invoice transaction settled through the platform. Applicable payment processing rates and FieldVibe application fees will be clearly displayed prior to processing or within your payment settings.

Fee Deduction: You authorize Stripe to automatically deduct applicable payment processing fees and FieldVibe platform application fees directly from transaction balances before making payouts to your bank account.

Payout Schedule: Payouts are managed directly by Stripe according to standard rolling settlement schedules, subject to risk assessments, bank holidays, and compliance checks. FieldVibe is not responsible for delays in payouts caused by Stripe or intermediate financial institutions.

10.5 Relationship with End Customers

Your contract for services rendered and invoices issued is strictly between you and your End Customer. FieldVibe is not a party to, nor responsible for:

• Unpaid, delayed, or disputed invoices issued to End Customers.
• The quality, safety, legality, or delivery of the field services or goods provided by your business.
• Errors in pricing, line items, or tax calculations created by you on an invoice.

10.6 Chargebacks, Refunds, Disputes, and Negative Balances

User Responsibility: You are 100% financially responsible for all credit card chargebacks, payment disputes, unauthorized transactions, customer refunds, and payment reversals associated with your Connected Account.

Dispute Handling: In the event an End Customer disputes a charge or initiates a chargeback, you are responsible for providing supporting evidence to Stripe. FieldVibe is under no obligation to assist in dispute resolutions or cover chargeback losses.

Negative Balances: If chargebacks, refunds, or fees exceed your balance, resulting in a negative balance on your Connected Account, you agree to immediately reimburse Stripe or FieldVibe for the deficit. FieldVibe reserves the right to suspend your access to the Service or offset negative balances against future transaction payouts or saved payment methods.

11. Use of the Service

You agree not to:

• Use the Service for unlawful, fraudulent, money laundering, or illegal payment activities.
• Process transactions for prohibited industries or activities as defined under Stripe’s Prohibited and Restricted Businesses list.
• Upload or distribute any content that is defamatory, offensive, or violates third-party rights.
• Attempt to access or disrupt any part of the Service or its servers.
• Reverse-engineer, copy, or resell any part of the Service.

FieldVibe reserves the right to suspend or terminate accounts that violate these rules.

12. Service Availability and Modifications

We strive to keep the Service available at all times, but do not guarantee uninterrupted access or error-free payment processing.

We may temporarily suspend or modify the Service for maintenance, security updates, or feature enhancements.

FieldVibe may also modify invoicing features, payment gateways, or discontinue certain aspects of the Service with reasonable notice.

13. Termination

You may terminate your account at any time by deleting it from within the app or by contacting [email protected].

Upon deletion:

• Your access to the Service and payment facilitation features ends immediately.
• All your data will be deleted unless retention is required by law.

FieldVibe reserves the right to suspend or terminate your Account or disconnect your payment processing access immediately upon breach of these Terms, excessive chargebacks, suspected fraud, or misuse of payment features.

14. Intellectual Property

All rights in the FieldVibe platform, trademarks, logo, software, and content are owned by FieldVibe SRL or its licensors.

You may not reproduce, modify, or distribute any part of the Service without our written consent.

15. App Store and Google Play Terms

If you access FieldVibe through Google Play or the Apple App Store, your use must also comply with their respective terms:

• Google Play Terms of Service
• Apple Media Services Terms and Conditions

16. Limitation of Liability

To the maximum extent permitted by law:

• FieldVibe provides the Service “as is” and without warranties of any kind.
• We do not guarantee that the Service will be error-free, secure, or uninterrupted.
• FieldVibe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for any loss of revenue, profits, data, goodwill, or customer disputes arising out of or related to your use of payment features or End Customer non-payment.
• Our total liability for any claim arising from your use of the Service shall not exceed the total amount paid by you in the 12 months preceding the claim.

Nothing in these Terms limits our liability for gross negligence, fraud, or death/personal injury caused by our negligence.

17. Indemnification

You agree to indemnify and hold harmless FieldVibe SRL and its affiliates, employees, and partners from any claims, damages, or expenses arising from:

• Your use of the Service;
• Your violation of these Terms or the Stripe Services Agreement;
• Disputes, chargebacks, or non-payment associated with invoices issued through your Connected Account;
• Your violation of any law or third-party rights.

18. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, war, labor disputes, or internet failures.

19. Governing Law and Jurisdiction

These Terms are governed by and interpreted under the laws of Romania. Any dispute arising from these Terms shall be resolved exclusively by the courts of Romania.

Nothing prevents consumers in the EU or UK from exercising any mandatory legal rights under local consumer laws.

20. Communications

You agree to receive communications from FieldVibe electronically (via email or in-app notifications).

Legal notices may be sent to [email protected]

21. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

FieldVibe SRL may assign its rights and obligations in connection with a merger, acquisition, or business reorganization.

22. Amendments

We may update these Terms from time to time.

The latest version will always be available on our website with a “Last Updated” date.

Continued use of the Service after changes means you accept the new Terms.

23. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FieldVibe regarding your use of the Service.

FieldVibe SRL
Thurzo Sandor 40, Oradea, Bihor, Romania
Company number: 49298369
Email: [email protected]