Welcome to FieldVibe, a service provided by FieldVibe SRL, a company registered in Romania with registration number 49298369, and registered office at Thurzo Sandor 40, Oradea, Bihor, Romania (“FieldVibe,” “we,” “our,” or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our mobile application, web application, and website available at www.fieldvibe.com

If you do not agree, please do not use the Service.

“Account” means the registered profile you create to access the Service.

“Company” means the business or entity that you represent when using FieldVibe.

“Staff member” means any user invited to a Company account.

“Subscription” means any paid plan or SMS reminder package.

“User”, “you”, or “your” means any person or entity accessing or using our Service.

FieldVibe is a cloud-based job scheduling and team management platform designed for service-based businesses. It helps businesses organize appointments, send automated text reminders, and manage staff schedules.

The app is available on iOS, Android, and the web. SMS reminders are sent using Vonage/Nexmo.

To use FieldVibe, you must create an account and provide accurate information.
You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Ensuring your Company and staff use the Service in compliance with applicable laws.

If you suspect unauthorized use of your account, contact us immediately at [email protected]

You must:

• Have the legal capacity to enter into a binding agreement.
• Not be subject to any trade restrictions, sanctions, or embargoes under EU or Romanian law.
  
  

FieldVibe does not knowingly allow children to use the Service. If you are under the age required by law in your country to provide consent for data processing, please do not use the Service.

Users may upload information about their clients, including names, phone numbers, email addresses, and physical addresses.

You retain ownership of all such data. However, by using the Service, you grant FieldVibe a limited license to store, process, and transmit that data for the purpose of operating and improving the Service.

You are solely responsible for ensuring that:

• You have obtained any required consent from your clients.
• The data you upload complies with all applicable privacy and data protection laws (such as GDPR or CCPA).
• No illegal, defamatory, or harmful content is uploaded.
  
  

FieldVibe does not sell your data or use it for advertising.

Your data is securely stored on servers located in Germany, with backups in Google Cloud Storage.
We use SSL encryption and restrict access to authorized personnel only.

Use of your data is governed by our Privacy Policy

We rely on the following third-party providers to operate FieldVibe:

• Vonage/Nexmo – to send text message (SMS) reminders.
• Stripe – to process online payments (web).
• Apple App Store & Google Play – to manage mobile subscriptions.
• RevenueCat – to track subscriptions and revenue.
• MixPanel and Google Analytics – for usage analytics.
• Google Cloud – for database backups.

By using our Service, you acknowledge that these third parties may process your data in accordance with their respective privacy policies.

We offer the following types of subscriptions:

• Account Plan Subscriptions: Basic (free), Solo, and Crews.
• SMS Reminder Subscriptions: Optional packages billed monthly.

Payments are processed by:

• Stripe (for web users)
• Apple App Store and Google Play (for mobile users)

Direct invoicing is available for business customers upon written request.

Automatic renewal: Subscriptions automatically renew unless canceled before the end of the current billing period.

Refunds:
FieldVibe does not offer refunds for partial billing periods or unused time. Refunds issued by Apple or Google are beyond our control.

Prices and plan features are subject to change with prior notice. All prices are in US Dollars, unless otherwise stated.

You agree not to:

• Use the Service for unlawful, fraudulent, or harmful purposes.
• Upload or distribute any content that is defamatory, offensive, or violates third-party rights.
• Attempt to access or disrupt any part of the Service or its servers.
• Reverse-engineer, copy, or resell any part of the Service.

FieldVibe reserves the right to suspend or terminate accounts that violate these rules.

You may terminate your account at any time by deleting it from within the app or by contacting [email protected].

Upon deletion:

• Your access to the Service ends immediately.
• All your data will be deleted unless retention is required by law.

FieldVibe may suspend or terminate your account for breach of these Terms, fraud, abuse, or misuse.

All rights in the FieldVibe platform, logo, software, and content are owned by FieldVibe SRL or its licensors.

You may not reproduce, modify, or distribute any part of the Service without our written consent.

If you access FieldVibe through Google Play or the Apple App Store, your use must also comply with their respective terms:

• Google Play Terms of Service
• Apple Media Services Terms and Conditions

To the maximum extent permitted by law:

• FieldVibe provides the Service “as is” and without warranties of any kind.
• We do not guarantee that the Service will be error-free, secure, or uninterrupted.
• We are not responsible for indirect, incidental, consequential, or punitive damages.
• Our total liability for any claim arising from your use of the Service shall not exceed the total amount paid by you in the 12 months preceding the claim.

Nothing in these Terms limits our liability for gross negligence, fraud, or death/personal injury caused by our negligence.

These Terms are governed by and interpreted under the laws of Romania.
Any dispute arising from these Terms shall be resolved exclusively by the courts of Romania.

Nothing prevents consumers in the EU or UK from exercising any mandatory legal rights under local consumer laws.

You agree to receive communications from FieldVibe electronically (via email or in-app notifications).

Legal notices may be sent to [email protected]

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FieldVibe regarding your use of the Service.